The user interface is receiving a major update, but on your end, everything essential remains the same. Here is everything you need to know about this transition.
General Overview
General Overview
Will there be any changes to the management of my partnership or payment payouts?
No. This update exclusively affects the app used by members. Your contract, payout rates, credit notes, and Business Suite remain exactly the same.
Will the check-in process change for my team?
The core process remains unchanged. Whether a member uses the old or the new app, they will still present a confirmation screen on their device just as they do today.
The Transition Period
The Transition Period
Why am I seeing two different app interfaces at check-in?
We are currently migrating our user base to the new platform. During this phase, you will encounter:
The old app: used by members who have not yet switched over.
The new app: used by members who have downloaded the updated version.
Both are valid and represent active members with up-to-date subscriptions within our network.
If you have any doubts, you can check the validity of a pass on your Business Suite under the “Member Activity” section.
Not connected to the Business Suite yet? Find more information here: https://aide-partenaire.egym-wellpass.com/fr/articles/13004347-comment-acceder-au-nouveau-dashboard-partenaire
How long will I be seeing both apps?
We expect the transition period to last a few weeks while users migrate their accounts. We are actively communicating with all users to encourage them to switch to the new app quickly and enjoy the upgraded features.
Benefits and Impact for Members
Benefits and Impact for Members
What stays the same for members?
We designed this transition to be high-impact but effortless. For users, the following elements remain unchanged:
Login credentials: No need for a new password.
Subscription and pricing: No changes to their corporate subscription.
History: All previous sessions and credits are fully transferred.
Network access: They retain access to the same facilities, including yours!
Support and Troubleshooting
Support and Troubleshooting
A member is having trouble logging into the new app. What should I do?
Please direct them to the FAQ or give them the following address: support-fr@egym-wellpass.com. All their data (credits, bookings, and history) is securely stored in the cloud and will automatically appear as soon as they log into the new app.
Who can I contact if I have questions about this transition?
As always, our Partner Support team is at your disposal via email at partenaires-fr@egym-wellpass.com
New Visual
New Visual
What does the new workout confirmation screen look like on the user app?
