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A class time has changed, how can I notify the users who booked?

A last-minute schedule change? No panic! Learn how to modify your class smoothly while ensuring seamless communication with your EGYM Wellpass participants.

Steps to modify your class

When a class needs a schedule change, it is important to manually inform all registered participants. Our team is here to take care of it for you! Simply follow these steps:

  1. Identify the affected users: Check the list of participants registered for the class.

  2. Gather the information: Note the first and last names of the users who booked.

  3. Contact our team: Send us the complete list along with the practical details of the change.

  4. Our team handles the communication: We will notify all affected users about the change.

What you need to provide us:

  • The list of participants (first and last names)

  • The original class time

  • The proposed new time

  • Practical details (session duration, coach change, etc.)

What happens next?

Once your message is received, our team takes care of all communication. We will contact each participant to inform them of the change. They will then be able to confirm their attendance or cancel their booking depending on their availability.

💡 Bonus tip: Try to send us these modifications as early as possible! The earlier participants are notified, the better chance they have to reorganize their schedule to join your class at the new time.

Need help?

📧 France: partenaires-fr@egym-wellpass.com

📧 Belgium: partenaires-be@egym-wellpass.com

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