How passes usually work
Passes are validated automatically without any action required on your part. To check this, simply log in to your Business Suite: passes corresponding to completed sessions should appear with the status "Checked in".
Why does the pass remain in "booked" status?
If the session took place but the pass is not validated, it retains the "booked" status. Several reasons can explain this situation:
Booking request not accepted: You were required to validate the user's booking request on your platform, but this was not done prior to the start of the session.
Forgotten validation: The user forgot to validate their pass upon arrival at your establishment.
How to resolve this issue?
It is important for passes to have the "Checked in" status, as this validation automatically triggers your remuneration.
If a pass remains stuck in "booked" status after the user's visit, please write to us directly. Our team will analyze the situation and make the necessary adjustments so that the session is properly accounted for.
Need help?
📧 France: partenaires-fr@egym-wellpass.com
📧 Belgium: partenaires-be@egym-wellpass.com