To help you manage your establishment with precision, here is the meaning of the different statuses for your users' passes on your Business Suite.
Detailed booking statuses
Pending approval: The user has submitted a request that requires your manual validation to be confirmed.
Request declined: You have declined the request (for example: the class is full). The user is automatically notified.
Booked: The booking is confirmed. The user has received their confirmation and is ready to visit your establishment.
Checked in: The session has been completed. The visit is successfully accounted for and will be included in your payout.
Canceled: The booking was canceled by the user within the allowed time frame. This deadline is specified in your contract.
Deleted: The class was canceled by you.
Late cancel: The user canceled their booking after the deadline. The service is remunerated to you.
No-show: The user did not show up for the class and did not cancel their booking. The service is remunerated to you.
Need help?
📧 France: partenaires-fr@egym-wellpass.com
📧 Belgium: partenaires-be@egym-wellpass.com